Thank you for choosing Dr Jonny. To keep our diary fair for all our patients, we have the following cancellation policy.
Notice
We need three full working days’ notice to cancel or reschedule. Working days are Monday to Friday, 10am–5pm, excluding bank holidays. Messages sent outside these hours count from the start of the next working day. For example, for a Monday 11am appointment, we need to hear from you by 11am the previous Wednesday.
Deposit
A £50 deposit (£500 for Candela Profound) secures your booking and is deducted from your treatment cost. It will be forfeited if you cancel or reschedule with less notice, don’t attend, or arrive more than 15 minutes late and can’t be seen. By paying the deposit, you agree to this policy.
How to cancel
Email hello@drjonny.co.uk. Your cancellation is only confirmed once we’ve replied.
Thank you for your understanding.